Senior Salesforce Technical Lead, Enterprise & Integrations

hitachi; United States; Hybrid; USD 140,000 - 210,000; Full time

Job summary

Hitachi Digital Services in Boston is seeking an experienced Senior Salesforce Lead to guide enterprise applications within a hybrid team. You will own technical strategy across Sales Cloud, Service Cloud, and Experience Cloud, and drive integrations, reliability, and performance for a broad ecosystem of connected business apps.

You will lead escalation, mentor engineers, review designs, and coordinate with stakeholders, vendors, and offshore delivery teams to ensure seamless operations across

Qualifications

• 8+ years of hands-on Salesforce experience in enterprise environments.
• Deep knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, platform architecture, security, automation, and integrations.
• Strong understanding of Salesforce APIs (REST/SOAP), Apex, Flow, data models, and enterprise integration frameworks.
• Experience reviewing solution designs, architecture, production support issues, and technical implementation approaches.
• Ability to quickly learn new applications, understand business processes, and perform impact analysis across complex application ecosystems.
• Excellent stakeholder management, problem-solving, communication, and cross-functional collaboration skills.

Responsibilities

• Act as the primary technical lead and escalation point for Salesforce and boundary applications within the managed services environment.
• Provide technical leadership across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud/Account Engagement, CPQ/Revenue Cloud, Data Cloud, and related integrations.
• Troubleshoot complex production issues, perform technical triage, identify root causes, and coordinate with internal teams, vendors, and SMEs through resolution.
• Assess the impact of Salesforce releases, managed package updates, application upgrades, and integration changes across the ecosystem.
• Maintain application inventories, integration documentation, dependency maps, runbooks, and support knowledge bases.
• Develop working knowledge of integrated platforms including Gainsight, ZoomInfo, HubSpot, Profound, Qualified, Everstage, AEM, Synthesia, Cvent, Salesloft, Qualtrics, Qvidian, and Google Analytics.
• Serve as a trusted advisor to business and technology stakeholders, providing guidance on incidents, risks, enhancements, dependencies, and platform health.

Skills

Sales Cloud

Service Cloud

Experience Cloud

Salesforce APIs

Apex

Automation & Integrations

Enterprise Architecture

Stakeholder Management

Tools

Gainsight

HubSpot

Salesloft

Qualtrics

Cvent

Google Analytics

Job description

Hitachi Digital Services in Boston is seeking an experienced Senior Salesforce Lead to guide enterprise applications within a hybrid team. You will own technical strategy across Sales Cloud, Service Cloud, and Experience Cloud, and drive integrations, reliability, and performance for a broad ecosystem of connected business apps.

You will lead escalation, mentor engineers, review designs, and coordinate with stakeholders, vendors, and offshore delivery teams to ensure seamless operations across