Salesforce Lead

Hitachi Digital Services, LLC; Boston (MA); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Hitachi Digital Services, LLC is seeking an experienced Salesforce Technical Lead to join our Boston-based hybrid team. You will own the technical direction for Salesforce across Sales Cloud, Service Cloud, Experience Cloud, and related integrations, guiding complex deployments in a managed services environment.

You will troubleshoot production issues, drive incident resolution, assess release impact, and mentor engineers while coordinating with stakeholders and vendors to ensure system

Qualifications

• 8+ years of hands-on Salesforce experience in large enterprises.
• Deep knowledge of Salesforce clouds and platform architecture.
• Experience with APIs, integration patterns, and security.
• Ability to guide design reviews and production support.

Responsibilities

• Act as the primary technical lead and escalation point for Salesforce and boundary applications.
• Provide technical leadership across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud/Account Engagement, CPQ/Revenue Cloud, Data Cloud, and integrations.
• Troubleshoot complex production issues, perform technical triage, identify root causes, coordinate with teams, vendors, and SMEs through resolution.
• Assess the impact of Salesforce releases, managed package updates, application upgrades, and integration changes across the ecosystem.
• Maintain application inventories, integration documentation, dependency maps, runbooks, and support knowledge bases.
• Develop working knowledge of integrated platforms including Gainsight, ZoomInfo, HubSpot, Profound,Qualified, Everstage, AEM, Synthesia, Cvent, Salesloft, Qualtrics, Qvidian, and Google Analytics.
• Serve as a trusted advisor to business and technology stakeholders, providing guidance on incidents, risks, enhancements, dependencies, and platform health.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Platform Architecture

Enterprise Integration

REST APIs

SOAP APIs

Apex

Flow

Incident Management

Root Cause Analysis

Stakeholder Management

Job description

Our Company

We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job Description

Location: Boston, MA (Hybrid)

Meet Our Team

• Join a highly collaborative Salesforce Managed Services team responsible for supporting and optimizing Salesforce and a broad ecosystem of integrated business applications.
• Partner closely with client stakeholders, Salesforce developers, architects, administrators, vendors, and offshore delivery teams to ensure seamless business operations.
• Work across Sales, Marketing, Customer Success, Revenue Operations, and Digital Experience platforms that support critical business processes.
• Serve as a trusted technical leader, driving application stability, integration excellence, and continuous improvement across the Salesforce landscape.

What You’ll Be Doing

• Act as the primary technical lead and escalation point for Salesforce and all boundary applications within the managed services environment.
• Provide technical leadership across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud/Account Engagement, CPQ/Revenue Cloud, Data Cloud, and related integrations.
• Troubleshoot complex production issues, perform technical triage, identify root causes, and coordinate with internal teams, vendors, and SMEs through resolution.
• Assess the impact of Salesforce releases, managed package updates, application upgrades, and integration changes across the ecosystem.
• Maintain application inventories, integration documentation, dependency maps, runbooks, and support knowledge bases.
• Develop working knowledge of integrated platforms including Gainsight, ZoomInfo, HubSpot, Profound, Qualified, Everstage, AEM, Synthesia, Cvent, Salesloft, Qualtrics, Qvidian, and Google Analytics.
• Serve as a trusted advisor to business and technology stakeholders, providing guidance on incidents, risks, enhancements, dependencies, and platform health.

What You’ll Bring To The Team

• 8+ years of hands‑on Salesforce experience with demonstrated technical leadership in enterprise environments.
• Deep knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, platform architecture, security, automation, and integrations.
• Strong understanding of Salesforce APIs, REST/SOAP services, Apex, Flow, data models, and enterprise integration frameworks.
• Experience reviewing solution designs, architecture, production support issues, and technical implementation approaches.
• Ability to quickly learn new applications, understand business processes, and perform impact analysis across complex application ecosystems.
• Excellent stakeholder management, problem‑solving, communication, and cross‑functional collaboration skills.

Mandated Required Skills

• Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
• Salesforce Platform Architecture and Enterprise Solution Design.
• Salesforce Integration Technologies (REST APIs, SOAP APIs, Middleware, Integration Patterns).
• Apex, Flow, Automation, Security Model, and Data Management.
• Production Support, Incident Management, Technical Troubleshooting, and Root Cause Analysis.
• Enterprise Application Ecosystem Support and Boundary Application Management.
• Technical Leadership, Client‑Facing Communication, and Stakeholder Management.
• Documentation, Runbooks, Dependency Mapping, and Support Operations.

Preferred Skills

• Salesforce CPQ / Revenue Cloud.
• Marketing Cloud / Account Engagement (Pardot).
• Salesforce Data Cloud.
• Einstein AI / Agentforce.
• Experience with managed package implementations and upgrades.
• Exposure to Gainsight, ZoomInfo, HubSpot, Salesloft, Qualtrics, Cvent, AEM, Google Analytics, and similar SaaS platforms.
• Strong knowledge of enterprise integration architectures and multi‑application ecosystems.
• Salesforce certifications such as Application Architect, System Architect, Platform Developer, or Administrator.

About Us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co‑create meaningful solutions to complex challenges. We turn organizations into data‑driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit‑based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry‑leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.