Remote Customer Experience Specialist - Retention

DIRECTV; Philadelphia (Philadelphia County); Remote; USD 2,510,000 - 3,506,000; Full time

Benefits offered by this job

Free DIRECTV Premier Package with free

Free DIRECTV STREAM Premier Package

25% off AT&T Cell Phone Service

Health benefits

Job summary

DIRECTV is seeking a Customer Service Representative focused on retention. In this fully remote role, you’ll support customers, resolve complex issues, and apply sales expertise to keep services with us.

You’ll use multiple systems to assist and guide customers through options that fit their needs. The position requires 6 months to 1 year of CS experience, Windows familiarity, reliable home internet, and a private workspace.

Qualifications

• 6 months to 1 year of customer service work experience.
• Familiarity with Windows computers.
• An ability to deliver regular and reliable attendance.
• A private or secluded work location within your residence.
• Reliable LAN or WLAN internet service with speeds of at least 18mbps download, 12mbps upload that can be dedicated to DIRECTV work.

Responsibilities

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.
• Utilize various systems and tools to assist customers.
• Use sales expertise to make recommendations according to customer’s needs.
• Utilize operational systems to process purchases of all products and services.
• Use solid problem-solving skills to identify and solution customer’s technical issues.
• Demonstrate strong verbal and written communication skills.
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required.

Skills

Customer service

Communication

Windows familiarity

Job description

DIRECTV is seeking a Customer Service Representative focused on retention. In this fully remote role, you’ll support customers, resolve complex issues, and apply sales expertise to keep services with us.

You’ll use multiple systems to assist and guide customers through options that fit their needs. The position requires 6 months to 1 year of CS experience, Windows familiarity, reliable home internet, and a private workspace.