Remote Customer Retention Specialist

DIRECTV; Los Angeles (CA); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Paid time off

DirectTV discounts

Job summary

DIRECTV is seeking a Customer Service Representative to focus on retention, handling calls and solving issues to keep customers satisfied in a remote work setting.

The role requires 6 months to 1 year in customer service, familiarity with Windows, and reliable home internet; shifts include M-F and some weekends.

You will use company systems to assist customers, upsell where appropriate, and coordinate purchases, with a base hourly wage and bonus potential.

Qualifications

• 6 months to 1 year of customer service experience.
• Familiarity with Windows computers.
• An ability to deliver regular and reliable attendance.
• A private or secluded work location within your residence.
• Reliable LAN or WLAN internet service with speeds of at least 18mbps download, 12mbps upload that can be dedicated to DIRECTV work.

Responsibilities

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.
• Utilize various systems and tools to assist customers.
• Use sales expertise to make recommendations according to customer’s needs.
• Utilize operational systems to process purchases of all products and services.
• Use solid problem-solving skills to identify and solution customer’s technical issues.
• Demonstrate strong verbal and written communication skills.
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required.

Skills

Customer service

Communication

Attendance reliability

Job description

DIRECTV is seeking a Customer Service Representative to focus on retention, handling calls and solving issues to keep customers satisfied in a remote work setting.

The role requires 6 months to 1 year in customer service, familiarity with Windows, and reliable home internet; shifts include M-F and some weekends.

You will use company systems to assist customers, upsell where appropriate, and coordinate purchases, with a base hourly wage and bonus potential.