Remote Customer Experience Specialist- Houston Customer Experience Center (CXC)

Freddie Mac; Houston (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Freddie Mac is seeking a Remote Customer Experience Specialist in Houston, offering a competitive pay of $15/hour plus bonuses. The role involves managing high call volumes, scheduling appointments, and requiring strong customer service skills. Ideal candidates should be bilingual and possess technical troubleshooting abilities.

Benefits

Performance bonus of up to $950 monthly

Technology allowance of $80 monthly

Paid training to enhance skills

Annual performance reviews and pay increases

Qualifications

• At least 6 months of recent customer service experience.
• Strong troubleshooting skills for PCs, VPNs, and phone systems.
• High-speed internet and quiet home office setup.

Responsibilities

• Handle an average of 100 inbound customer calls daily.
• Schedule service appointments for mechanical maintenance.
• Provide information on service pricing, warranties, and complaints.

Skills

Customer service

Troubleshooting

Bilingual (Spanish-English)

Job description

Remote Customer Experience Specialist- Houston Customer Experience Center (CXC)

Pay $15.00 / hour

Location Houston/Texas

Employment type Full-Time

Job Description

Req#: 33976 Employer Industry: Automotive Retail

Why consider this job opportunity:
- Hourly rate of $15 per hour plus overtime
- Performance bonus of up to $950 monthly
- Technology allowance of $80 monthly
- Referral bonuses ranging from $300 to $800, plus $100 for vehicle referrals
- Annual performance reviews and pay increases
- Paid training to enhance your skills

What to Expect (Job Responsibilities):
- Handle an average of 100 inbound customer calls daily
- Schedule over 50 service appointments each day for mechanical maintenance and repair needs
- Provide information regarding vehicle status, service pricing, warranties, and roadside assistance, while resolving complaints
- Direct non-service-related inquiries to appropriate dealership personnel
- Utilize various computer programs to access dealership information and customer profiles

What is Required (Qualifications):
- Residence within the greater Houston metropolitan area
- At least 6 months of recent customer service experience
- High-speed internet connection (minimum 30 Mbps upload/download)
- A quiet home office setup conducive to remote call center work
- Strong troubleshooting skills for PCs, VPNs, internet modems & routers, and phone systems

How to Stand Out (Preferred Qualifications):
- Bilingual (Spanish-English) required, comfortable handling automotive-related inquiries in both languages
- Familiarity with automotive terminology and vehicle components

#AutomotiveRetail #CustomerExperience #RemoteWork #CareerGrowth #PerformanceBonus

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