Field Service Consultant

MSX International; Houston (TX); Hybrid; USD 75,000 - 100,000; Full time

Job summary

A leading company in the automotive sector is seeking a Field Service Consultant in Houston. The role involves leading a team of technical advisors and ensuring quality customer experiences. Responsibilities include training, supervising, and problem-solving to optimize repair performance and efficiency. Candidates should have a strong automotive background and leadership experience.

Benefits

Health, Rx, Dental and Vision Insurance

401k Savings Plan

Health Savings Account

Disability Insurance plans

Paid vacation time

Monthly paid car allowance

Employee discounts

Qualifications

• Minimum of 5 years of automotive experience required.
• Current ASE certification preferred.
• Experience in leading and training a team.

Responsibilities

• Lead, supervise and train Technical Advisors.
• Provide dealership consultations on repair order documentation.
• Ensure focus on reducing buybacks through timely repairs.

Skills

Team Leadership

Technical Training

Problem Solving

Customer Experience

Education

ASE Certification

5 years automotive experience

Tools

Microsoft Excel

MS Outlook

MS Word

MS PowerPoint

Job description

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Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise.We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise.We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

Are you looking for a new opportunity?

If you have experience in leading a fast paced, multidisciplinary team, then we may be looking for you.

What We Are Looking For

• Do you currently or have you in the past been an ASE certified technician?
• Do you like training and leading a team of Technical advisors/Technicians?
• Do you like delegating responsibilities to the team and being their “go to”?
  
  

If your answer is yes to the questions listed above, MSXi might have the right opportunity for you! We are expanding one of our signature programs and are looking for a Team Lead to lead/supervise the team of automotive technical experts who can troubleshoot technical issues, advise dealers, contribute to fix -it-right first time and liaise with multiple OEM departments. Your day to day will include local travel to designated dealerships, training the Technical Advisors/Technicians, assigning work to the team, supervising their daily activities, reporting their KPIs, and problem solving.

The Lead Technical Advisor Key Tasks Are

• Lead, supervise and train Technical Advisors.
• Be knowledgeable in all duties of skilled automotive technician,
• Lead discussions, meetings and act as a subject matter expert.
• Ensure focus on reduction of buybacks through a timely and correct repair.
• Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections.
• Ensuring the improvement of the customer experience and increasing “fixed first visit” cases.
• Report team’s KPIs.
  
  

What We Have To Offer

• Full-time position with benefits effective the first of the month following 30 days of employment.
• Benefits include Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discounts.
• Hybrid work environment: 3 days field work with local travel and 2 days work from home per week on average with little to no weekend work.
• Monthly paid car allowance.
• Paid standard US holidays and paid vacation time.
  
  

Qualifications

• A minimum of 5 years automotive experience required; current ASE certification is preferred but previously certified individuals will be considered.
• Experience in leading a team.
• Experience in training, coaching and mentoring a team.
• Highly motivated, critical thinker, adaptive, and autonomous with the ability to deliver measurable results.
• Ability to travel locally/regionally to dealerships.
• Ability to analyze and document vehicle case updates using Microsoft Excel tools.
• Ability to communicate technical information to all levels.
• Ability to analyze data and create custom reports using provided templates.
• Ability to effectively use MS Outlook, MS Word, MS Excel, and MS PowerPoint.
• Ability to work independently and manage a progressive workload in a fast-paced environment.
  
  

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Information Services

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