Customer Service Representative - Export

MSC Mediterranean Shipping Company; Houston (TX); On-site; USD 35,000 - 65,000; Full time

Job summary

A leading company in the logistics industry, MSC Mediterranean Shipping Company, is seeking a Customer Service Representative - Export. This entry-level position focuses on providing exceptional support to clients regarding their shipments. Successful candidates will have the opportunity to gain extensive knowledge in logistics while working in a dynamic environment full of growth opportunities.

Benefits

Health Insurance

Life Insurance

401K Plan with employer match

Wellness Program

Partner Discount Programs

Qualifications

• Prior experience in supply chain, transportation, or customer service preferred.
• Excellent written and verbal communication skills.
• Ability to work under tight deadlines and as part of a team.

Responsibilities

• Assists clients with shipment queries and provides exceptional customer service.
• Resolves problems and addresses concerns efficiently.
• Logs interactions with customers to maintain data integrity.

Skills

Communication

Customer Service

Problem Solving

Attention to Detail

Education

Bachelor’s degree preferred

Tools

MS Excel

Job description

Customer Service Representative - Export

Join to apply for the Customer Service Representative - Export role at MSC Mediterranean Shipping Company

Customer Service Representative - Export

Join to apply for the Customer Service Representative - Export role at MSC Mediterranean Shipping Company

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Senior HR Leader | Strategic HR Business Partner & People Operations

Looking for a career opportunity but have no experience?

At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job Summary

Assists clients with any questions or concerns related to their shipments. Provides excellent customer service to achieve client satisfaction. Accurately records and logs interaction with customers to ensure data integrity for management reports and maintains productivity and service levels standards.

Key Responsibilities:

• Answers phone calls and emails in a timely, professional, and effective manner; Observes corporate guidelines when addressing customer inquiries regarding shipments.
• Ensures that appropriate action is taken to resolve customers’ problems and concerns; Exhausts all available tools to ensure customer’s needs are satisfied within first communication.
• Reaches out to respective departments outside of Export Traffic Customer Service to amend and fix any discrepancies. Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
• Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues; Goes the extra mile providing additional information to enhance customer’s experience.
• Performs other duties, as assigned.

Qualifications & Key Competencies:

• Bachelor’s degree preferred or equivalent experience.
• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc. (preferred)
• Excellent written and verbal communication skills
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Works well as part of a team
• Knowledge of MS Excel with the ability to learn new software

What We Offer

• Health Insurance
• Life Insurance: one-time annual salary
• Long Term Disability Insurance
• Business Travel Insurance
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

Mediterranean Shipping Company (MSC) is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. The company has evolved from a one vessel operation into a globally respected business with a 700-vessel fleet and over 110,000 staff providing timely delivery of goods and services to customers of all industries and sizes. Present in 155 countries through 600 offices, MSC calls at 500 ports on 250+ trade routes, carrying some 23 million TEU (twenty-foot equivalent units) annually. MSC’s activities BACK APPLY now include overland transportation, logistics and a growing portfolio of port terminal investments. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Transportation, Logistics, Supply Chain and Storage and Maritime Transportation

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Student loan assistance

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