Remote Customer Experience Specialist - Bilingual EN/FR

Allied Universal; Jacksonville (FL); Remote; USD 35,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision, life, AD&D, 4

Paid holidays and vacation

Job summary

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative to join a dynamic, customer-focused team. You will provide high-quality service by identifying customer needs, guiding them toward resolution, and documenting each interaction in the help desk system.

This remote role requires residing in Florida, with bilingual English/French (Canadian) support available at $18 per hour; base rate is $17 per hour.

Qualifications

• Experience in customer service and technical support.
• Ability to learn new processes quickly.
• Strong written and verbal communication.

Responsibilities

• Identify customer needs and guide toward resolution.
• Handle technical inquiries with accuracy.
• Create cases and document problem history in system.
• Maintain high-quality customer service and adapt to calls.
• Monitor health of network, hardware, and software for customers.
• Escalate issues through proper channels to completion.

Skills

Customer service

Initiative

Communication

Problem solving

Teamwork

Technical aptitude

Education

High school diploma or equivalent

Associate’s degree in IT/CS or related

Tools

Service Now

TalkDesk

Job description

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative to join a dynamic, customer-focused team. You will provide high-quality service by identifying customer needs, guiding them toward resolution, and documenting each interaction in the help desk system.

This remote role requires residing in Florida, with bilingual English/French (Canadian) support available at $18 per hour; base rate is $17 per hour.