Remote Customer Experience Specialist

Travelbynight; Spartanburg (SC); Remote; USD 38,000 - 52,000; Full time

Job summary

Travelbynight is seeking motivated, customer-focused individuals for remote roles that support clients with vacation planning, reservations, and travel-related services. This opportunity fits those with backgrounds in customer service, hospitality, retail, or administrative support who want to transition into travel.

Training and mentorship are provided; prior travel industry experience is not required. You will work independently from home with flexible scheduling and ongoing learning

Qualifications

• Strong customer service and communication skills.
• Organized and detail-oriented.
• Comfortable learning new technology.
• Capable of working independently in a remote environment.
• Enjoy helping people and solving problems.
• Willing to complete training and ongoing learning.

Responsibilities

• Communicating with clients by phone, email, and online platforms
• Learning about client preferences, budgets, and travel needs
• Researching accommodations, cruises, resorts, transportation, and activities
• Assisting clients with reservation details
• Answering questions and providing ongoing customer support
• Maintaining organized client and booking information
• Following up with clients throughout the planning process
• Completing ongoing supplier and destination training

Skills

Customer service

Communication

Organization

Remote work

Problem solving

Adaptability

Job description

Position Overview

We are recruiting motivated, customer-focused individuals for remote opportunities supporting clients with vacation planning, reservations, and travel-related services.

This opportunity is a strong fit for someone with a background in customer service, hospitality, retail, administrative support, or other people-focused work who is interested in transitioning those skills into the travel industry.

Responsibilities may include:

• Communicating with clients by phone, email, and online platforms
• Learning about client preferences, budgets, and travel needs
• Researching accommodations, cruises, resorts, transportation, and activities
• Assisting clients with reservation details
• Answering questions and providing ongoing customer support
• Maintaining organized client and booking information
• Following up with clients throughout the planning process
• Completing ongoing supplier and destination training

Ideal Candidates

• Have strong customer service and communication skills
• Are organized and attentive to details
• Are comfortable learning new technology
• Can work independently in a remote environment
• Enjoy helping people and solving problems
• Are willing to complete training and continue learning

Previous travel industry experience is not required. Training, resources, and mentorship are available.

Basic Requirements:

• Applicants must reside in the United States, United Kingdom, Australia, or Latin America.
• Access to a computer or smartphone
• Must be 18 years of age