Remote Customer Service - TRAVEL ADVISOR

Hallford Travels; Decatur (IL); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Remote work opportunity

Flexible scheduling options

Access to travel industry training

Ongoing support from experienced team

Travel industry perks and discounts

Job summary

Hallford Travels is seeking a Remote Customer Service - TRAVEL ADVISOR in Decatur, Illinois. This role involves assisting clients with vacation planning, coordinating travel arrangements, and providing ongoing support throughout the booking process. Ideal candidates will possess strong customer service and communication skills and be comfortable working remotely. The position offers flexible scheduling and access to travel industry resources and discounts.

Qualifications

• Strong customer service and communication skills are a must.
• Ability to work independently in a remote environment is essential.
• Experience with email and online platforms is required.

Responsibilities

• Provide excellent customer service to clients planning vacations.
• Assist with researching and coordinating travel options.
• Respond to client questions and provide helpful travel information.
• Communicate with travel suppliers to confirm reservations.
• Maintain accurate records of client communications.

Skills

Strong customer service skills

Strong communication skills

Ability to work independently

Comfortable using email

Comfortable using online platforms

Basic computer skills

Organized with attention to detail

Positive attitude

Professional communication style

Job description

We are seeking friendly, dependable, and service-oriented individuals to join our team as a Remote Customer Service - TRAVEL ADVISOR. In this role, you will assist clients with vacation planning, help coordinate travel arrangements, and provide support throughout the booking process.

This opportunity is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in supporting travelers while working in a remote environment.

Client Support & Vacation Planning

In this role, you will:

• Provide excellent customer service to clients planning vacations
• Assist with researching and coordinating travel options including vacation packages, cruises, tours, and hotel accommodations
• Respond to client questions and provide helpful travel-related information
• Communicate with travel suppliers to confirm reservations and booking details
• Maintain accurate records of client communications and travel arrangements
• Stay informed on travel promotions, supplier updates, and destination information
• Provide assistance to clients before and after travel when needed

Skills & Qualifications

Successful candidates typically demonstrate:

• Strong customer service and communication skills
• Ability to work independently in a remote environment
• Comfortable using email, online platforms, and basic computer tools
• Organized with strong attention to detail
• Positive attitude and professional communication style

Previous experience in customer service or travel is helpful but not required.

What We Offer

• Remote work opportunity
• Flexible scheduling options
• Access to travel industry training and resources
• Ongoing support from an experienced travel team
• Travel industry perks and supplier discounts when available

Required

• Strong customer service skills
• Strong communication skills
• Ability to work independently
• Comfortable using email
• Comfortable using online platforms
• Basic computer skills
• Organized with attention to detail
• Positive attitude
• Professional communication style

Preferred

• Previous experience in customer service or travel