Remote Customer Experience Specialist – Travel Services

JAK Travel Agency; Atlanta (GA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks and access to discounts

Flexible scheduling options

Training and resources provided

Supportive team environment

Job summary

A travel services firm is seeking a Remote Customer Experience Specialist to assist clients with travel-related questions and planning. In this fully remote position, you'll provide travel support, research destinations, and ensure a smooth experience for clients. Strong customer service skills and the ability to work independently are essential. This role offers travel perks and flexible scheduling options, providing you with an enjoyable environment to help others explore the world.

Qualifications

• Strong communication and customer service skills are essential.
• Must be comfortable working independently in a remote environment.
• Excellent organizational and time-management skills required.

Responsibilities

• Assist clients with travel-related questions and planning support.
• Communicate with clients to understand their travel interests.
• Research destinations, accommodations, and activities.

Skills

Strong communication and customer service skills

Comfortable working independently

Excellent organizational and time-management skills

Basic computer and internet navigation skills

Interest in travel

Job description

We are looking for motivated and enthusiastic individuals who enjoy helping others and have a passion for travel. As a Remote Customer Experience Specialist – Travel Services, you will assist clients with travel-related questions, support their travel planning process, and ensure a smooth experience from start to finish.

This is a fully remote opportunity, allowing you to work from home while helping clients explore destinations and organize travel experiences.

Key Responsibilities

• Assist clients with travel-related questions and planning support
• Communicate with clients to understand their travel interests and preferences
• Research destinations, accommodations, and activities to support travel plans
• Provide helpful travel information and recommendations
• Maintain accurate records of client travel details and requests
• Stay informed on travel trends, destinations, and supplier updates
• Deliver professional and responsive customer service

Qualifications

• Strong communication and customer service skills
• Comfortable working independently in a remote environment
• Excellent organizational and time-management skills
• Basic computer and internet navigation skills
• Interest in travel and helping others plan experiences
• Willingness to learn travel systems and industry tools

Benefits

• Fully remote opportunity
• Flexible scheduling options
• Training and resources provided
• Supportive team environment
• Travel perks and access to travel-related discounts through industry partners