Remote Customer Experience Specialist

AssuranceAmerica; Nebraska; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading insurance provider is seeking a Customer Experience Representative in Nebraska to manage inbound customer calls and resolve underwriting and billing issues. This role requires critical thinking and excellent PC skills. Candidates with a Bachelor's degree or relevant experience are preferred. The position offers fully remote work and pathways for advancement in various departments. Join the team to make a positive impact and support customer satisfaction.

Qualifications

• Bachelor’s degree OR 1-2 years of relevant experience.
• Creative problem-solving abilities and collaboration skills.
• Excellent PC skills are necessary.

Responsibilities

• Manage inbound calls related to underwriting and billing issues.
• Identify root causes of customer inquiries and deliver solutions.
• Collaborate with team members to enhance customer outcomes.

Skills

Critical thinking

Problem resolution

Excellent PC skills

Bilingual (English-Spanish)

Education

Bachelor’s degree

1-2 years of experience in a client-facing role

Job description

A leading insurance provider is seeking a Customer Experience Representative in Nebraska to manage inbound customer calls and resolve underwriting and billing issues. This role requires critical thinking and excellent PC skills. Candidates with a Bachelor's degree or relevant experience are preferred. The position offers fully remote work and pathways for advancement in various departments. Join the team to make a positive impact and support customer satisfaction.