Remote Director of Customer Experience

State Farm; Lincoln (NE); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading insurance agency in Nebraska is seeking a remote Director of Customer Service. The ideal candidate will lead and manage customer service operations, ensuring high standards of service while training a team to meet performance metrics. Strong communication and leadership skills are essential, as you will be guiding team members to provide excellent customer support. This position allows for the opportunity to make a meaningful impact in the community while developing your career.

Qualifications

• Leadership or supervisory experience preferred.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership skills

Strong communication skills

Time management skills

Ability to motivate team

Job description

A leading insurance agency in Nebraska is seeking a remote Director of Customer Service. The ideal candidate will lead and manage customer service operations, ensuring high standards of service while training a team to meet performance metrics. Strong communication and leadership skills are essential, as you will be guiding team members to provide excellent customer support. This position allows for the opportunity to make a meaningful impact in the community while developing your career.