Remote Member Services Specialist

Talentoma; New Hampshire; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote work environment

Job summary

Talentoma is seeking a Remote Member Services Specialist in an entry-level, full-time capacity. The role focuses on responsive, professional assistance to members, handling routine inquiries, service requests, documentation, and follow-up while maintaining high-quality member communication.

Responsibilities include responding to inquiries, identifying needs via active listening, documenting conversations, and escalating complex requests per guidelines.

Qualifications

• Verbal and written communication skills are essential.
• Active listening to identify member needs.
• Ability to handle routine member-service requests.
• Attention to detail and accurate documentation.

Responsibilities

• Respond to member inquiries through approved channels.
• Identify member needs through active listening.
• Assist with routine member-service requests.
• Document member conversations and outcomes.
• Complete assigned follow-up activities.
• Escalate specialized requests according to guidelines.
• Maintain professional communication throughout interactions.
• Support a positive and efficient member experience.

Tools

CRM systems

Computer proficiency

Job description

The Remote Member Services Specialist is an entry-level, full-time remote position focused on providing responsive and professional assistance to members. The role supports routine inquiries, service requests, documentation, and follow-up while maintaining a high standard of member communication.

• Respond to member inquiries through approved channels.
• Identify member needs through active listening.
• Assist with routine member-service requests.
• Document member conversations and outcomes.
• Complete assigned follow-up activities.
• Escalate specialized requests according to established guidelines.
• Maintain professional communication throughout interactions.
• Support a positive and efficient member experience.
• Entry-level candidates are encouraged to apply.
• Strong verbal and written communication.
• Excellent listening and interpersonal abilities.
• Customer- and member-focused approach.
• Comfortable communicating by phone and digitally.
• Basic computer proficiency.
• Comfortable learning service and CRM systems.
• Strong attention to detail.
• Good organizational and time-management skills.
• Comfortable working independently in a remote environment.