Remote Customer Experience Specialist

Broad River Retail; Fort Mill (SC); Hybrid; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K matching

Employee discount

Job summary

Broad River Retail in Fort Mill, SC, is seeking a Customer Experience Specialist to join our Customer Experience Team. The CXS serves as a point of contact for escalated customer issues and provides internal support to the Customer Experience Advisors, ensuring professional, courteous communication.

The role requires empathy, attention to detail, and strong problem-solving and written and verbal communication skills.

Qualifications

• Minimum of two years of customer service experience.

Responsibilities

• Handle escalated customer issues with empathy and kindness.

Skills

Customer service experience

Communication skills

Problem-solving

Empathy

Attention to detail

Time management

Education

High school diploma

Tools

Microsoft Office

Outlook

TEAMS

Job description

Broad River Retail in Fort Mill, SC, is seeking a Customer Experience Specialist to join our Customer Experience Team. The CXS serves as a point of contact for escalated customer issues and provides internal support to the Customer Experience Advisors, ensuring professional, courteous communication.

The role requires empathy, attention to detail, and strong problem-solving and written and verbal communication skills.