Remote Customer Experience Specialist — Training & Growth

Pencor Services, Inc.; Lehighton (Carbon County); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Customer Experience Specialist to build trusted relationships with customers by delivering a friendly, knowledgeable service over the phone and at the counter. The role focuses on helping customers understand their services, resolve questions about bills, installations, and connectivity, and promote self-service options.

Ideal candidates will maintain a positive demeanor, possess excellent communication skills, and be willing to work in a busy contact

Qualifications

• High school diploma or GED required.
• Excellent communication and multitasking skills essential.
• Proficiency with Microsoft Office and Outlook preferred.
• Bilingual Spanish a plus.

Responsibilities

• Provide customer support for billing, service, and account inquiries via phone and in person.
• Troubleshoot and resolve issues during a single customer interaction.
• Educate customers on product features and self-service options.
• Aim for first-call resolution and professional, empathetic service.
• Maintain up-to-date product knowledge and participate in ongoing training.

Skills

Excellent communication

Multitasking

MS Office

Outlook

Spanish (bilingual)

Education

HS diploma or GED

Tools

MS Office

Outlook

Job description

Blue Ridge Communications is seeking a Customer Experience Specialist to build trusted relationships with customers by delivering a friendly, knowledgeable service over the phone and at the counter. The role focuses on helping customers understand their services, resolve questions about bills, installations, and connectivity, and promote self-service options.

Ideal candidates will maintain a positive demeanor, possess excellent communication skills, and be willing to work in a busy contact