Remote Customer Experience Advisor II

Broad River Retail; Fort Mill (SC); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401K matching

Paid time off

Employee discount

Career growth opportunities

Job summary

Broad River Retail seeks a Customer Experience Advisor II to join its Fort Mill team. You will handle customer inquiries, work across multiple channels, and partner with internal teams to resolve issues with empathy and urgency.

The ideal candidate has strong communication skills, problem-solving ability, and a track record in fast-paced customer service. This role offers remote work after an onsite training period and quarterly team meetings.

Qualifications

• Experience in high-volume customer service environments.
• Strong written and verbal communication proficiency.
• Ability to research and resolve customer issues with empathy.

Responsibilities

• Manage large volumes of customer contacts across multiple channels.
• Take ownership of cases, researching and documenting interactions.
• Communicate resolutions and next steps clearly to customers and partners.
• Provide accurate information using multiple tools and systems.
• Handle escalated contacts with professionalism and empathy.
• Balance policy and customer experience while resolving issues.
• Identify root causes and coordinate with internal departments.
• Meet or exceed performance metrics defined by management.

Skills

Customer service

High-volume calls

Communication skills

Problem solving

Written communication

Team collaboration

Policy compliance

Time management

Empathy

Customer empathy

Tools

Microsoft Office

Outlook

TEAMS

Job description

Broad River Retail seeks a Customer Experience Advisor II to join its Fort Mill team. You will handle customer inquiries, work across multiple channels, and partner with internal teams to resolve issues with empathy and urgency.

The ideal candidate has strong communication skills, problem-solving ability, and a track record in fast-paced customer service. This role offers remote work after an onsite training period and quarterly team meetings.