Remote Customer Experience Memory Maker II

Broad River Retail; Fort Mill (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hourly rate of $18.25

Medical, dental, vision insurance

Paid time off

401K matching

Employee discount

Job summary

Broad River Retail is seeking a Customer Experience Advisor II to join our Fort Mill team. This role focuses on managing customer issues, providing resolutions, and maintaining professional communication.

The ideal candidate will have experience in customer service and be skilled in problem-solving and communication to deliver excellent customer experiences. Enjoy work-from-home flexibility after training, with perks like medical benefits and a 401K matching contribution.

Qualifications

• Previous experience in a high-volume call center or similar environment.
• Minimum of two years of customer service experience.
• Excellent organizational skills and verbal/written communication.

Responsibilities

• Manage large volumes of customer contacts from multiple sources.
• Take ownership of cases through research and resolution.
• Clearly communicate resolution steps to customers and partners.

Skills

Customer service experience

Problem-solving skills

Communication skills

Time management

Cognitive skills

Computer skills

Tools

Microsoft Office

Outlook

TEAMS

Job description

Broad River Retail is seeking a Customer Experience Advisor II to join our Fort Mill team. This role focuses on managing customer issues, providing resolutions, and maintaining professional communication.

The ideal candidate will have experience in customer service and be skilled in problem-solving and communication to deliver excellent customer experiences. Enjoy work-from-home flexibility after training, with perks like medical benefits and a 401K matching contribution.