Remote Customer Experience Specialist

AAMGA AssuranceAmerica Managing General Agency, LLC; Atlanta (GA); Hybrid; USD 40,000 - 60,000; Full time

Job summary

AAMGA AssuranceAmerica Managing General Agency, LLC is looking for a Customer Experience Representative in Atlanta, GA. The role involves managing inbound customer inquiries related to underwriting and billing while providing solutions that align with company standards.

This position requires excellent problem-solving skills, a bachelor's degree or relevant experience, and the ability to collaborate across teams. The work arrangement includes a hybrid model with specific working hours.

Qualifications

• Bachelor’s degree OR 1–2 years of experience in a role requiring critical thinking.
• Creative problem-solving abilities with capacity to collaborate across departments.
• Excellent PC skills.

Responsibilities

• Serve as a problem-solver for inbound customer calls.
• Apply sound judgment in underwriting activities.
• Navigate policy management systems efficiently.

Skills

Creative problem-solving

Excellent PC skills

Bilingual (English–Spanish)

Education

Bachelor’s degree or 1–2 years of relevant experience

Job description

AAMGA AssuranceAmerica Managing General Agency, LLC is looking for a Customer Experience Representative in Atlanta, GA. The role involves managing inbound customer inquiries related to underwriting and billing while providing solutions that align with company standards.

This position requires excellent problem-solving skills, a bachelor's degree or relevant experience, and the ability to collaborate across teams. The work arrangement includes a hybrid model with specific working hours.