Hybrid Commercial Underwriting Associate

AAMGA AssuranceAmerica Managing General Agency, LLC; Georgia; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Premium healthcare plans

Employer Paid Benefits

401(k) Savings Plan with company match

Engagement Events

Annual Learning Credit

Paid Time Off and leave benefits

Job summary

AssuranceAmerica is seeking a customer-oriented professional to handle inbound calls from insureds and agents, assist with billing, endorsements, and document requests. The role focuses on agency relationships, policy retention, and educating agents, with compliance to company guidelines and regulatory requirements.

Based in Atlanta, GA, this full-time role offers a hybrid schedule (2 days in office, 3 work from home) in a fast-paced, technology-driven environment.

Qualifications

• Undergraduate degree or equivalent experience in Risk Management/Insurance, Business, or related field.

Responsibilities

• Monitor the suspense and documents uploaded by the agent; ensure timely processing of non-monied endorsements.
• Provide professional phone support for complex billing inquiries with clear explanations and accurate account information.
• Build and maintain strong agency relationships to support policy retention and education.
• Send policy memos communicating Underwriting requirements and compliance timelines.
• Participate in round-robin phone and chat queues to assist bilingual agents and insureds with guideline-consistent help.

Skills

Bilingual Spanish-English

Office productivity

Education

Undergraduate degree in Risk Management/Insurance, Business, or related field

Tools

Office tools

Job description

AssuranceAmerica is seeking a customer-oriented professional to handle inbound calls from insureds and agents, assist with billing, endorsements, and document requests. The role focuses on agency relationships, policy retention, and educating agents, with compliance to company guidelines and regulatory requirements.

Based in Atlanta, GA, this full-time role offers a hybrid schedule (2 days in office, 3 work from home) in a fast-paced, technology-driven environment.