Remote Customer Experience & Scheduling Associate

Crash Champions; United States; On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking a Customer Experience Associate I to schedule customer appointments for collision repair and estimates, delivering a best-in-class experience in a high-volume, remote call center.

The role requires fluent Spanish and English, strong verbal and written communication, empathy, and multitasking across multiple systems, including CRM software. Base pay is $18.00 per hour with monthly performance bonuses up to $400, plus medical, dental, vision and retirement benefits.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of experience in a high-volume call center environment.
• Fluent in Spanish and English.
• Strong verbal and written communication skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Responsibilities

• Schedule customer appointments for collision repair and estimates in accordance with SOPs.
• Professionally manage a high volume of inbound and outbound customer communications.
• Assist customers with rental car reservations and tow scheduling.
• Demonstrate a strong sense of urgency while effectively managing daily workload.
• Communicate with empathy, confidence, and professionalism in all customer interactions.
• Respond to customer inquiries by clarifying needs, researching information, and executing appropriate next steps.
• Resolve customer concerns through active listening and effective use of internal resources.
• Multitask across multiple systems and communication channels to ensure accuracy and efficiency.
• Follow departmental processes and procedures to maintain assignment accuracy and data integrity.
• Safeguard customer and company information and maintain confidentiality at all times.
• Maintain company-issued equipment in proper working conditions and promptly report issues.
• Consistently act in a manner that supports positive outcomes and high-quality customer experience.
• Perform other duties as assigned

Skills

Active listening

Empathy

Verbal communication

Written communication

Multitasking

Attention to detail

Time management

Education

High school diploma or GED

Tools

CRM software

Job description

Crash Champions is seeking a Customer Experience Associate I to schedule customer appointments for collision repair and estimates, delivering a best-in-class experience in a high-volume, remote call center.

The role requires fluent Spanish and English, strong verbal and written communication, empathy, and multitasking across multiple systems, including CRM software. Base pay is $18.00 per hour with monthly performance bonuses up to $400, plus medical, dental, vision and retirement benefits.