Remote Customer Experience & Operations Lead

Partner Company; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Partner Company is seeking a results-driven operations professional to lead cross-functional initiatives that improve the end-to-end experience for experts across onboarding, support, payments, and project matching.

You will coordinate with Engineering, Operations, Product, and Talent Success to resolve issues, remove blockers, and keep critical projects on schedule, while leveraging AI tools and data to automate workflows in a fast-paced startup environment.

Responsibilities

• Lead cross-functional initiatives to improve the end-to-end experience of experts across onboarding, support, payments, and project matching.
• Coordinate with Engineering, Operations, Product, and Talent Success teams to resolve issues, remove blockers, and keep projects on schedule.
• Use AI tools and operational data to identify friction points, automate workflows, and drive continuous improvement in a fast-paced startup environment.

Job description

Partner Company is seeking a results-driven operations professional to lead cross-functional initiatives that improve the end-to-end experience for experts across onboarding, support, payments, and project matching.

You will coordinate with Engineering, Operations, Product, and Talent Success to resolve issues, remove blockers, and keep critical projects on schedule, while leveraging AI tools and data to automate workflows in a fast-paced startup environment.