AI Operations Lead: Customer Onboarding & Validation

Ngo Consulting Partners; United States; Remoto; USD 83.000 - 124.000; Part-time

Descrizione del lavoro

Ngo Consulting Partners seeks a Technical Operations Lead to define and implement scalable workflows for our AI and data-driven products across customer configurations, validation cycles, and internal processes. As our first operations-focused hire, you'll work with engineers and product to make complex processes simple, repeatable, and reliable, directly shaping how we deliver AI to customers.

This role offers flexible 20-35+ hours per week in a fast-moving startup environment, with

Competenze

• 4-7 years of professional experience in technical operations or program management.
• Strong organizational and project-tracking skills with the ability to manage multiple concurrent workstreams.
• Familiarity with software or data pipelines, validation workflows, and customer onboarding processes.
• Proficiency with project tracking and documentation tools (e.g., Jira, Confluence, etc).
• Ability to interpret and work with technical artifacts such as JSON schemas, configuration files, or pipeline logs.
• Experience defining and monitoring operational metrics and translating data into process improvements.
• Excellent written and verbal communication skills; comfortable interfacing with both engineers and external stakeholders.
• Highly detail-oriented with a process-driven mindset and bias for follow-through.

Mansioni

• Customer Launch Coordination
• Oversee setup of new customer configurations for product launches, line-of-business expansions, and sales demos.
• Lead planning, tracking, and execution of validation efforts across internal teams and customers.
• Serve as a customer-facing contact for customer configuration updates.
• Define and document key internal operational metrics (e.g., validation turnaround, onboarding cycle time, accuracy rate).
• Work with Product & Engineering to instrument and automate metric tracking in dashboards or monitoring tools.
• Review metrics regularly to identify bottlenecks, inefficiencies, and improvement opportunities.
• Establish and maintain process documentation, templates, and checklists for repeatable execution of validation, configuration, and delivery workflows.
• Contribute to internal operational playbooks and cross-functional onboarding materials.
• Propose and drive process or tooling enhancements to improve speed, quality, and visibility.
• Serve as a customer-facing contact for operational incidents or configuration issues impacting validation or customer environments.
• Coordinate triage and resolution across product, engineering, and QA teams.
• Maintain an incident log to track root causes, timelines, and follow-up actions.
• Communicate incident status, timelines, and resolutions to stakeholders and customers.
• Organize post-incident reviews to capture lessons learned and process improvements.

Conoscenze

Technical operations

Program management

Jira & Confluence

Data pipelines

Validation workflows

Metric instrumentation

Cross-functional collaboration

Customer onboarding

JSON schemas

Documentation

Strumenti

Jira

Confluence

Descrizione del lavoro

Ngo Consulting Partners seeks a Technical Operations Lead to define and implement scalable workflows for our AI and data-driven products across customer configurations, validation cycles, and internal processes. As our first operations-focused hire, you'll work with engineers and product to make complex processes simple, repeatable, and reliable, directly shaping how we deliver AI to customers.

This role offers flexible 20-35+ hours per week in a fast-moving startup environment, with