CX Operations Lead - India

Mercor; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Mercor is seeking a Customer Experience Operations specialist to own how experts experience our platform end to end. You will coordinate across Engineering, Operations, Product and Talent Success to fix cross-team problems and optimize workflows.

You’ll build lightweight processes, dashboards and playbooks, use AI tools to automate repetitive tasks, and report progress to product managers and leadership. A startup mindset and strong written communication are valued in this fast-moving role.

Qualifications

• Experience operating in fast-paced startup environments.
• Proven ability to coordinate engineers, product, and ops without formal authority.
• Strong written and verbal communication skills.

Responsibilities

• Own cross-functional workstreams from onboarding to payments and project matching.
• Coordinate owners across Engineering, Operations and other teams with clear priorities.
• Identify expert friction from feedback and tickets and translate into prioritized asks.
• Build lightweight processes, dashboards and playbooks to keep work moving.
• Use AI tools daily to automate repetitive work and speed up sprints.
• Report progress and risks to product managers and leadership.

Skills

Startup founder

Operations ownership

Influence leadership

AI tools

Clear communicator

Ambiguity tolerance

Tools

No-code tools

AI tooling

SQL

BI tools

Job description

Mercor is seeking a Customer Experience Operations specialist to own how experts experience our platform end to end. You will coordinate across Engineering, Operations, Product and Talent Success to fix cross-team problems and optimize workflows.

You’ll build lightweight processes, dashboards and playbooks, use AI tools to automate repetitive tasks, and report progress to product managers and leadership. A startup mindset and strong written communication are valued in this fast-moving role.