Remote Customer Experience Manager, Benefits

bennie; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible Time Off

Remote-first environment

Health Benefits

Wellness Benefits

Stock Options

Remote Work Stipend

Paid Parental & Bonding Leave

Employee Referral Bonus Program

Job summary

Bennie is a remote-first benefits technology firm hiring for a Customer Experience Manager. You will own the service relationship for an assigned book of business, driving satisfaction and retention while coordinating with sales, data operations, and product to advance benefit strategies.

The role requires 3+ years in benefit account management, a Life & Health Producer’s License, and strong analytical and communication skills to serve Bennie’s customers across the U.S.

Qualifications

• 3 years of benefit account management experience.
• Knowledge of benefits and renewal workflow management.
• Proficiency with MS Office applications.

Responsibilities

• Lead the service relationship and strategy for assigned customers.
• Support execution of the annual customer account plan.
• Collaborate with the consulting delivery team to develop deliverables.
• Lead customer open enrollment presentations.
• Support strategic initiatives with cross-functional teams.
• Maintain strong relationships with customers, partners and Bennie collaborators.

Skills

Benefit account management

Client relationship management

Education

Life & Health Producer’s License

Tools

MS Excel

MS Word

PowerPoint

Job description

Bennie is a remote-first benefits technology firm hiring for a Customer Experience Manager. You will own the service relationship for an assigned book of business, driving satisfaction and retention while coordinating with sales, data operations, and product to advance benefit strategies.

The role requires 3+ years in benefit account management, a Life & Health Producer’s License, and strong analytical and communication skills to serve Bennie’s customers across the U.S.