Customer Experience Manager, Select Market

Bennie; Northern (KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible Time Off

Remote-first environment

Stock Options

Remote Work Stipend

Job summary

Bennie, a remote-first employee benefits services and technology firm, seeks a Customer Experience Manager for the Select Market. You will own service relationships, drive customer satisfaction, and support benefit strategies for a growing book of business.

The role emphasizes collaboration with cross-functional teams, renewal workflow knowledge, and delivering exceptional consulting services to Bennie’s clients nationwide.

Qualifications

• 3 years of benefit account management experience supporting a benefit consulting team.
• Knowledge of benefits and renewal workflow management to service large client portfolios.
• Life & Health Producer’s License is required.
• Working knowledge of MS Excel, Word, and PowerPoint.

Responsibilities

• Lead and manage the service relationship and strategy for assigned customers, ensuring high-quality service experiences and customer satisfaction.
• Support execution of the annual customer account plan for all assigned customers.
• Collaborate with the consulting delivery team to develop and deliver key consulting deliverables.
• Partner with sales, data operations, and product to identify opportunities for business development and operational improvement.
• Stay updated on industry trends, best practices and regulatory changes and educate customers on these developments.
• Maintain strong relationships with customers, strategic partners, and internal Bennie collaborators.

Skills

MS Excel

MS Word

PowerPoint

Benefit consulting

Education

Life & Health Producer’s License

Tools

HR/Benefits platforms

Job description

Customer Experience Manager, Select Market

Remote

About Bennie

Bennie ( www.bennie.com ) is an employee benefits services and technology firm that helps companies create a healthier workplace. Bennie provides services and technology that are beyond what growing companies typically receive, yet exactly what they need.

Bennie has built the ultimate benefits platform that connects disparate systems across the benefits supply chain to deliver a complete experience for employees, employers, and partners. Bennie’s technology, benefit plans, and service model are designed to enable employers and their employees to experience best-in-class outcomes that reduce overall health plan costs. Bennie’s team members use the platform and its data to supplement their market knowledge and bring innovative solutions to Bennie’s customers.

Bennie is headquartered in Stamford, CT, and is a remote-first company with employees across the U.S.

Core Values at Bennie

As an organization, we value our team members who areOptimistic,Accountable,Thoughtful, andHealthy. We believe these values, known as ourO.A.T.H., are essential for our collective success. The ideal candidate for this role will embody these values by:

• Maintaining apositive attitudethroughout our journey of building our company.
• Beingresponsible for the qualityof their work and for meeting their goals.
• Respecting our differencesand looking out for one another.
• Believing in livingcomplete lives that balance our work and personal time.

About the Role:

The Customer Experience Manager (CEM) is responsible for driving customer satisfaction and retention by leading and delivering an exceptional service experience for an assigned book of business. The CEM serves as the primary service relationship owner for assigned customers, while providing support in the development and delivery of key benefit strategies, and helping to develop and maintain relationships with customers and external partners.

Reporting to: Director, Select Market Manager

Who You Are:The ideal candidate should have experience working in benefits consulting and supporting a book of business, and engaging with insurance carriers and vendors to ensure effective execution on behalf of the customer. The ideal candidate should possess exceptional analytical, communication, and relationship building skills; and is excited to join a fast-growing benefits brokerageand work with senior team members to help deliver exceptional consulting service and experience to Bennie’s customers.

The CEM should exhibit thesix core attributes of the Bennie consulting team:

• Possess a growth mindset to drive the business upward and forward.
• Take a proactive approach to value creation and delivery for customers, colleagues, and partners.
• Seize the consultative opportunity in every interaction with customers, colleagues, and partners.
• Maintain a curiosity about the industry, Bennie’s customers, and Bennie’s business.
• Bring relentless intensity to the creation of value.
• Work collaboratively with customers, colleagues, and partners.

Responsibilities include:

• Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction.
• Support execution of the annual customer account plan for all assigned customers.
• Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables.
• Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives.
• Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments.
• Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities.
• Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators.
• Other duties as assigned.

Requirements:

• 3 years of benefit account management experience supporting a benefit consulting team with demonstrated success in supporting a complex book of business.
• Requires knowledge in benefits and renewal workflow management to effectively service a large client portfolio.
• Life & Health Producer’s License.
• Working knowledge of MS excel, Word, and PowerPoint.

Nice to Have:

• Experience working with today’s leading HR/Benefits technology platforms.
• Experience in both large- and small- group benefits consulting.

We offer a competitive salary for this fully remote position, commensurate with experience and qualifications. The estimated annual salary range for this role is USD80,000 to USD110,000*.

*Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Bennie offers a total rewards package that includes stock options and employee benefits for full-time employees.

Our total rewards package includes the following:

• Flexible Time Off: We have a flexible vacation policy and offer paid company holidays
• Remote-first environment: Bennie is 100% remote (must be based in the US)
• Health Benefits that include:
• HSA & FSA, HRA, Life, Disability, & Employee Assistance Program
• Wellness Benefits that include:
• Headspace
• Rocket Lawyer
• One Medical Membership
• Kindbody
• Financial education with Betterment
• Stock Options: All full-time employees are granted stock options
• Remote Work Stipend: A $1,000 WFH Stipend
• Employee Referral Bonus Program

Bennie is an Equal Opportunity Employer

Bennie is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.