Remote Customer Experience Leader in Benefits

Bennie; Northern (KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible Time Off

Remote-first environment

Stock Options

Remote Work Stipend

Job summary

Bennie, a remote-first employee benefits services and technology firm, seeks a Customer Experience Manager for the Select Market. You will own service relationships, drive customer satisfaction, and support benefit strategies for a growing book of business.

The role emphasizes collaboration with cross-functional teams, renewal workflow knowledge, and delivering exceptional consulting services to Bennie’s clients nationwide.

Qualifications

• 3 years of benefit account management experience supporting a benefit consulting team.
• Knowledge of benefits and renewal workflow management to service large client portfolios.
• Life & Health Producer’s License is required.
• Working knowledge of MS Excel, Word, and PowerPoint.

Responsibilities

• Lead and manage the service relationship and strategy for assigned customers, ensuring high-quality service experiences and customer satisfaction.
• Support execution of the annual customer account plan for all assigned customers.
• Collaborate with the consulting delivery team to develop and deliver key consulting deliverables.
• Partner with sales, data operations, and product to identify opportunities for business development and operational improvement.
• Stay updated on industry trends, best practices and regulatory changes and educate customers on these developments.
• Maintain strong relationships with customers, strategic partners, and internal Bennie collaborators.

Skills

MS Excel

MS Word

PowerPoint

Benefit consulting

Education

Life & Health Producer’s License

Tools

HR/Benefits platforms

Job description

Bennie, a remote-first employee benefits services and technology firm, seeks a Customer Experience Manager for the Select Market. You will own service relationships, drive customer satisfaction, and support benefit strategies for a growing book of business.

The role emphasizes collaboration with cross-functional teams, renewal workflow knowledge, and delivering exceptional consulting services to Bennie’s clients nationwide.