Remote Customer Experience Engineer (AI-DevOps)

Mosaic.tech; United States; On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive healthcare benefits

Flexible Spending Account (FSA)

Flexible work schedule

Employee Assistance Program (EAP)

Flexible Time Off and Parental Leave

Monthly internet reimbursement

Job summary

Harness is seeking a Customer Experience Engineer to join the Customer Engineering team in a remote role. You will troubleshoot complex issues for enterprise and PLG customers across cloud technologies, Git, and Harness security/test products, shaping solutions with experienced engineers.

You will also help improve internal tooling and automation, build workflows, and contribute to AI-powered utilities to increase efficiency for the Customer Engineering organization.

Qualifications

• 1–3 years in Technical Support Engineering or similar role
• Experience with at least one major cloud platform (AWS/Azure/GCP)
• Understanding of SCM systems like Git
• API/JSON/XML/YAML data exchange familiarity
• Experience troubleshooting with customers
• Familiarity with Linux, networking, and distributed apps

Responsibilities

• Troubleshoot Tier Three issues for community and PLG customers
• Investigate deployment failures, networking, runner connectivity, and infrastructure config
• Participate in customer troubleshooting sessions via video calls and remote debugging
• Analyze logs, metrics, and monitoring data to identify root causes
• Read source code to understand product behavior and assist investigations
• Escalate complex issues with high-quality diagnostics for Eng
• Document findings and resolutions to improve processes
• Contribute to internal tooling and automation improvements

Skills

AWS/Azure/GCP

Git/SCM

Linux fundamentals

Networking basics

Customer troubleshooting

Communication

Tools

Git

Docker

Kubernetes

Terraform

CloudFormation

Job description

Harness is seeking a Customer Experience Engineer to join the Customer Engineering team in a remote role. You will troubleshoot complex issues for enterprise and PLG customers across cloud technologies, Git, and Harness security/test products, shaping solutions with experienced engineers.

You will also help improve internal tooling and automation, build workflows, and contribute to AI-powered utilities to increase efficiency for the Customer Engineering organization.