Forward-Deployed Customer Architect – DevSecOps Leader

Mosaic.tech; United States; On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Healthcare benefits

Flexible Spending Account

Flexible work schedule

Employee Assistance Program

Parental leave

Team events

Internet reimbursement

Job summary

Harness, a leading AI Software Delivery Platform, seeks a highly technical Customer Architect (Forward Deployed Engineer) for the U.S. West Coast.

You will embed with customers to design, implement, and optimize solutions across multiple Harness modules, delivering measurable business outcomes while aligning engineering and security practices with customer needs. You will partner with engineering, platform, and security teams to modernize software delivery, improve reliability, and embed

Qualifications

• 7+ years in software engineering, solutions architecture, DevOps, or technical consulting.

Responsibilities

• Embed with customer teams to solve real-world challenges.
• Own the technical success of customer implementations across Harness modules.
• Act as a bridge between customer teams and Harness Product & Engineering.
• Provide hands-on guidance to integrate Harness into existing toolchains and processes.
• Design and implement CI/CD, infrastructure, and DevSecOps workflows tailored to customer architectures.
• Lead onboarding, implementation, and enablement programs to accelerate time-to-value.
• Drive adoption across Harness modules, architect cross-module solutions.
• Guide customers toward a platform-centric approach rather than fragmented tooling.
• Serve as a trusted advisor to engineering and platform leadership.
• Develop and execute success plans aligned to business and technical outcomes.
• Lead technical reviews and business reviews to demonstrate value and identify growth opportunities.
• Analyze usage, pipeline performance, and adoption data to identify gaps and opportunities.
• Deliver actionable recommendations across technology, processes, and team practices.
• Proactively identify risks to adoption or retention and drive mitigation strategies.
• Partner with Product and Engineering to influence roadmap based on customer feedback.
• Collaborate with Sales and Customer Success on expansion and renewal strategies.

Skills

Problem solving

Communication skills

Customer facing

Builder mindset

Tools

AWS

GCP

Azure

Terraform

CloudFormation

Kubernetes

Jenkins

GitHub Actions

GitLab CI

Harness

Python

Bash

YAML

Job description

Harness, a leading AI Software Delivery Platform, seeks a highly technical Customer Architect (Forward Deployed Engineer) for the U.S. West Coast.

You will embed with customers to design, implement, and optimize solutions across multiple Harness modules, delivering measurable business outcomes while aligning engineering and security practices with customer needs. You will partner with engineering, platform, and security teams to modernize software delivery, improve reliability, and embed