Remote Customer Experience Coordinator

Travelwmissy; Charlotte (NC); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Structured training

Ongoing support

Job summary

Travelwmissy is seeking a Remote Customer Experience Coordinator to support communication, scheduling, reservations, and coordination for clients from first request through follow-up. The role is fully remote with flexible scheduling and structured training.

No prior experience required; comprehensive training and ongoing support are provided. You will work independently, manage multiple client requests, maintain accurate information, and help clients stay informed throughout the process.

Qualifications

• Experience in customer service or hospitality is helpful but not required.
• Excellent written and verbal communication.
• Ability to learn new systems and adapt quickly.

Responsibilities

• Respond to client questions and requests
• Gather dates, preferences, and key details
• Coordinate schedules and confirmations
• Provide updates and follow up as needed
• Assist with reservation and planning details
• Maintain accurate client information
• Research options when additional support is needed
• Help manage changes or special requests

Skills

Strong communication

Customer-service skills

Organization

Attention to detail

Multitasking

Independent work

Familiarity with email systems

Tools

Email systems

Online scheduling tools

Job description

Remote Customer Experience Coordinator

Remote | Flexible Schedule | Training Provided

We're looking for organized, people-focused individuals to help create a smooth and positive experience for clients from their first request through follow-up.

As a Remote Customer Experience Coordinator, you'll support communication, scheduling, reservations, and general coordination while helping clients stay informed and organized throughout the process.

Previous experience is not required. Training and ongoing support are provided.

Your Responsibilities

• Respond to client questions and requests
• Gather dates, preferences, and key details
• Coordinate schedules and confirmations
• Provide updates and follow up as needed
• Assist with reservation and planning details
• Maintain accurate client information
• Research options when additional support is needed
• Help manage changes or special requests

What We're Looking For

• Strong communication and customer-service skills
• Good organization and attention to detail
• Dependable follow-through
• Ability to manage multiple requests
• Comfort working independently
• Familiarity with email and online systems
• Adaptability and willingness to learn

Experience in customer service, hospitality, scheduling, reservations, administration, or client support may be helpful, but it is not required.

What You Can Expect

• Fully remote work
• Flexible scheduling
• Structured training
• Ongoing support and resources
• Access to digital tools
• Opportunities to strengthen client-service and coordination skills

Eligibility

Applicants must be located in:

United States | United Kingdom | Mexico | Spain | Australia | Select LATAM regions

Next Step

Selected applicants will be invited to a live interview to review the role, compensation structure, training, support, expectations, and next steps.