Customer Reservation Consultant

Travelwmissy; Newark (NJ); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Structured training

Job summary

Travelwmissy is seeking a Customer Reservation Consultant to support clients remotely with a flexible schedule. You will respond to inquiries, compare options, and coordinate details from first contact through confirmation, helping clients make informed decisions.

Training provided and ongoing support ensure you grow in customer service, reservations, and research capabilities. Previous experience is not required; you will learn lodging, transportation, activities, and itinerary coordination in

Qualifications

• Experience in customer service can be helpful but is not required.
• Ability to research information online and coordinate details clearly.

Responsibilities

• Respond to customer reservation inquiries
• Gather dates, preferences, and service needs
• Research and compare available options
• Assist with confirmations and scheduling
• Maintain accurate customer records
• Communicate changes and next steps
• Help with modifications or special requests
• Support lodging, transportation, activity, or itinerary details
• Review information for accuracy before completion

Skills

Customer service

Communication

Research

Coordination

Organization

Independent work

Email & web platforms

Job description

Customer Reservation Consultant

Remote Position | Flexible Schedule | Training Provided

The Opportunity

We're looking for personable, organized individuals to help customers navigate reservation requests, compare options, and keep important details organized from the first inquiry through confirmation.

As a Customer Reservation Consultant, you'll combine customer service, research, and coordination to help clients make informed decisions and feel supported throughout the process. Depending on the request, you may assist with accommodations, transportation, activities, scheduling, or other itinerary-related details.

No previous industry experience is required. Training and continued support are provided.

Your Focus Areas

Customer Communication
Learn what each client needs, answer questions, and provide clear updates throughout the process.

Reservation Support
Assist with availability, confirmations, changes, and important booking details.

Research & Recommendations
Review options based on client preferences, dates, and other requirements.

Coordination
Keep schedules, confirmations, and related arrangements organized and accurate.

Follow-Through
Track pending items and make sure clients receive the information they need to move forward.

Typical Responsibilities

• Respond to customer reservation inquiries
• Gather dates, preferences, and service needs
• Research and compare available options
• Assist with confirmations and scheduling
• Maintain accurate customer records
• Communicate changes and next steps
• Help with modifications or special requests
• Support lodging, transportation, activity, or itinerary details
• Review information for accuracy before completion

You Could Be a Strong Fit If

• You enjoy helping people make decisions
• You communicate professionally and clearly
• You're organized and attentive to detail
• You're reliable with follow-up
• You can manage several requests at once
• You're comfortable researching information online
• You work well independently
• You're confident using email and web-based platforms
• You adapt well when availability or plans change

Experience in customer service, hospitality, reservations, scheduling, sales support, or administration can be helpful, but it is not required.

What You'll Have Access To

• Fully remote work environment
• Flexible scheduling
• Structured training
• Ongoing team support
• Digital tools and resources
• Experience in customer service and reservation coordination
• Opportunities to strengthen research, communication, and organization skills
• Growth potential based on performance and consistency

Where You Can Apply From

Applicants must be located in an eligible region, including:

United States, United Kingdom, Mexico, Spain, Australia, or select LATAM regions.