Remote Customer Experience Consultant

CarMax Business Services; Madison (WI); Hybrid; USD 24,796 - 36,781; Full time

Benefits offered by this job

Accrued sick time

Vacation time

Paid holidays

Job summary

CarMax Business Services is looking for a Customer Experience Consultant Trainee in Madison, Wisconsin. In this role, you will connect with customers to assist them in their car-buying journey, providing a seamless experience from online inquiries to in-store services. Candidates should have a strong sales background, excellent communication skills, and be open to flexible schedules including nights and weekends. The role offers a competitive hourly rate ranging from $18.00 to $26.70, along with comprehensive benefits.

Qualifications

• Sales and customer service experience, preferably in retail.
• Thrive in a fast-paced sales environment.
• High level of self-motivation to achieve performance goals.
• Open availability for shifts including nights, weekends, and holidays.

Responsibilities

• Connect with inbound customers to understand their car needs.
• Guide customers through online and in-store purchasing.
• Achieve sales targets while ensuring outstanding customer service.

Skills

Sales and customer service experience

Good listening skills

Strong customer focus

Strong written and verbal communication skills

Ability to learn and master new technologies

Tools

Computer skills

Job description

CarMax Business Services is looking for a Customer Experience Consultant Trainee in Madison, Wisconsin. In this role, you will connect with customers to assist them in their car-buying journey, providing a seamless experience from online inquiries to in-store services. Candidates should have a strong sales background, excellent communication skills, and be open to flexible schedules including nights and weekends. The role offers a competitive hourly rate ranging from $18.00 to $26.70, along with comprehensive benefits.