Remote Customer Experience Associate I: Scheduling

Crash Champions; United States; Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking a Customer Experience Associate I to schedule customer appointments for collision repair and estimates, in a fully remote, high-volume call center environment. This role delivers a consistent, best-in-class customer experience while following SOPs.

The position requires a high school diploma or GED, 1 year in a busy call center, and strong verbal and written communication with empathy and active listening.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of experience in a high-volume call center environment.
• Strong verbal and written communication skills.
• Demonstrated empathy and active listening skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Excellent time management and organizational skills.
• Self-motivated with a strong work ethic and ability to learn quickly.

Responsibilities

• Schedule customer appointments for collision repair and estimates in accordance with established Standard Operating Procedures.
• Professionally manage a high volume of inbound and outbound customer communications.
• Assist customers with rental car reservations and tow scheduling.
• Demonstrate a strong sense of urgency while effectively managing daily workload.
• Communicate with empathy, confidence, and professionalism in all customer interactions.
• Respond to customer inquiries by clarifying needs, researching information, and executing appropriate next steps.
• Resolve customer concerns through active listening and effective use of internal resources.
• Multitask across multiple systems and communication channels to ensure accuracy and efficiency.
• Follow departmental processes and procedures to maintain assignment accuracy and data integrity.
• Safeguard customer and company information and maintain confidentiality at all times.
• Maintain company-issued equipment in proper working conditions and promptly report issues.
• Consistently act in a manner that supports positive outcomes and high‑quality customer experience.

Skills

Verbal communication

Written communication

Empathy

Active listening

Multitasking

Attention to detail

Time management

Organizational skills

Fast-paced environment

CRM navigation

Education

High school diploma or GED

Job description

Crash Champions is seeking a Customer Experience Associate I to schedule customer appointments for collision repair and estimates, in a fully remote, high-volume call center environment. This role delivers a consistent, best-in-class customer experience while following SOPs.

The position requires a high school diploma or GED, 1 year in a busy call center, and strong verbal and written communication with empathy and active listening.