Remote Customer Experience Associate I – Scheduling & Support

Crash-Champions-Collision-Repair-Team-1; United States; Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

Job summary

Crash Champions is seeking a Customer Experience Associate I for a fully remote role. You will schedule collision repair appointments, provide estimates, and manage high-volume customer communications with empathy and professionalism.

The position operates in a fast-paced call center environment. Requires a quiet workspace and reliable internet; base pay $16–$19 per hour with monthly incentives up to $400 based on metrics.

Qualifications

• :High school diploma or GED required.
• :Minimum 1 year of experience in a high-volume call center.
• :Strong verbal and written communication skills.
• :Demonstrated empathy and active listening skills.
• :Ability to multitask in a fast-paced environment.

Responsibilities

• :Schedule customer appointments for collision repair and estimates
• :Manage a high volume of inbound/outbound communications
• :Assist customers with rental car reservations and tow scheduling
• :Maintain accurate data across multiple systems
• :Provide empathetic and professional customer service
• :Resolve inquiries through research and internal resources
• :Follow SOPs to ensure quality experience

Skills

Call center experience

Verbal communication

Written communication

Empathy

Multitasking

Attention to detail

Reliable internet

Education

High school diploma or GED

Tools

CRM software

Job description

Crash Champions is seeking a Customer Experience Associate I for a fully remote role. You will schedule collision repair appointments, provide estimates, and manage high-volume customer communications with empathy and professionalism.

The position operates in a fast-paced call center environment. Requires a quiet workspace and reliable internet; base pay $16–$19 per hour with monthly incentives up to $400 based on metrics.