Remote Customer Experience Associate I

Crash Champions; Chicago, Northern (IL, KY); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking a Customer Experience Associate I to schedule collision repair appointments and support estimates in a fast-paced, remote call center. The role emphasizes empathy, accuracy, and professionalism while handling high volumes of inbound and outbound contacts.

This full-time, Monday–Friday position offers base pay of $17.50 per hour, plus monthly performance bonuses up to $400, with eligibility for medical, dental, vision, and retirement benefits.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of experience in a high-volume call center environment.
• Strong verbal and written communication skills.
• Demonstrated empathy and active listening skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Excellent time management and organizational skills.
• Self-motivated with a strong work ethic and ability to learn quickly.
• Reliable modem and high-speed internet meeting minimum requirements.
• Ability to navigate and multitask across multiple systems, including CRM software.

Responsibilities

• Schedule customer appointments for collision repair and estimates in accordance with established Standard Operating Procedures.
• Professionally manage a high volume of inbound and outbound customer communications.
• Assist customers with rental car reservations and tow scheduling.
• Demonstrate a strong sense of urgency while effectively managing daily workload.
• Communicate with empathy, confidence, and professionalism in all customer interactions.
• Respond to customer inquiries by clarifying needs, researching information, and executing appropriate next steps.
• Resolve customer concerns through active listening and effective use of internal resources.
• Multitask across multiple systems and communication channels to ensure accuracy and efficiency.
• Follow departmental processes and procedures to maintain assignment accuracy and data integrity.
• Safeguard customer and company information and maintain confidentiality at all times.
• Maintain company-issued equipment in proper working conditions and promptly report issues.
• Consistently act in a manner that supports positive outcomes and high-quality customer experience.
• Perform other duties as assigned

Skills

Verbal and written communication

Empathy and active listening

Multitasking

Attention to detail

Time management

Self-motivation and work ethic

Reliable high-speed internet

CRM software navigation

Education

High school diploma or GED

Tools

CRM software

Job description

Crash Champions is seeking a Customer Experience Associate I to schedule collision repair appointments and support estimates in a fast-paced, remote call center. The role emphasizes empathy, accuracy, and professionalism while handling high volumes of inbound and outbound contacts.

This full-time, Monday–Friday position offers base pay of $17.50 per hour, plus monthly performance bonuses up to $400, with eligibility for medical, dental, vision, and retirement benefits.