Remote Customer Experience Specialist — Grow with us

CollectiveOS; Oregon; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Equity

Job summary

Collective is hiring a Customer Experience Associate for a remote, US-business-hours role. You will handle email and chat conversations, using a growing playbook and AI-assisted tools to deliver warm, clear support.

As an early member of the team, you’ll receive coaching, exposure to the founding team, and opportunities to take on more scope as the company scales and evolves its support operations.

Qualifications

• Member-obsessed, customer-focused approach.
• Clear, warm written communication with tone; explain clearly and kindly.
• Calm and detail-oriented under pressure; manage multiple conversations.

Responsibilities

• Own day-to-day member conversations via email and chat.
• Use playbook, macros, and help content; flag gaps for improvement.
• Meet response time, resolution, and CSAT targets; escalate medical questions as needed.
• Capture feedback and patterns to drive product improvements.
• Grow with the team and take on more scope as volume increases.

Skills

Member-obsessed

Clear warm communicator

Calm under pressure

AI-native

Growth mindset

Team collaboration

Tools

Intercom

Zendesk

Job description

Collective is hiring a Customer Experience Associate for a remote, US-business-hours role. You will handle email and chat conversations, using a growing playbook and AI-assisted tools to deliver warm, clear support.

As an early member of the team, you’ll receive coaching, exposure to the founding team, and opportunities to take on more scope as the company scales and evolves its support operations.