Remote Customer Experience Architect

Lumicera; Lincoln (NE); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental and vision benefits

20 days PTO

4 weeks parental leave

401K match up to 5%

Adoption assistance

FSA

Educational assistance and memberships

Referral bonus up to $750

Job summary

Lumicera Health Services is seeking a Customer Experience Strategist in Lincoln, NE. You will envision and prototype positive customer interactions, map journeys, and lead design thinking across teams to improve CX and DX initiatives.

You will collaborate with business leaders on vision, create future strategies, and drive investment in customer-centric improvements, while championing the voice of the customer across a portfolio of products.

Qualifications

• Bachelor’s degree in a business or technology related area or equivalent work experience.
• Certification in CX/UX preferred (CXPA, Forrester, Medallia, Nielsen Norman Group, HFI, IAOIP).
• 5–8 years of professional experience in customer experience related work.
• Experience interviewing stakeholders and documenting results.
• Knowledge of driving product ideas from concept to prototype.
• Experience leading VoC efforts at an enterprise level.

Responsibilities

• Identify experience trends and prioritize opportunities.
• Collaborate with business leaders on vision and value statements for projects.
• Assist in creating long-term product strategies and roadmaps.
• Lead ideation sessions and document customer journey artifacts.
• Research competitors and industries to inform improvements.

Skills

Customer experience

Stakeholder interviewing

Voice of the customer

Agile EBM

Design thinking

Education

Bachelor’s degree in business or technology

Job description

Lumicera Health Services is seeking a Customer Experience Strategist in Lincoln, NE. You will envision and prototype positive customer interactions, map journeys, and lead design thinking across teams to improve CX and DX initiatives.

You will collaborate with business leaders on vision, create future strategies, and drive investment in customer-centric improvements, while championing the voice of the customer across a portfolio of products.