Remote Customer Experience Analyst for Patient Outcomes

St. Louis Children’s and KVC Health Systems; St. Louis, Northern (MO, KY); Hybrid; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

St. Louis Children’s and KVC Health Systems is seeking a Customer Experience Analyst to support data-driven improvements across KVC Hospitals. The role involves gathering patient care and outcomes data via Care Calls and EHR systems, translating complex information into insights that drive clinical excellence.

The position emphasizes remote work, collaboration with multiple departments, and a focus on safeguarding patient information while enhancing care processes.

Qualifikationen

• Bachelor's degree or higher in a related field.
• Experience collecting, organizing, and evaluating data.
• Proficiency with Microsoft Office products.

Aufgaben

• Conduct discharge and aftercare calls with guardians for all KVC Hospitals sites.
• Collect, organize, and analyze data related to patient care and present findings.
• Manage data input and evaluation within Qualtrics.
• Collaborate with departments to develop enhanced monitoring systems and data collection methods.
• Participate in Performance Improvement initiatives to evaluate best practices.
• Maintain a professional, secure home office environment to protect proprietary information.

Kenntnisse

Analytical skills

Time management

Problem solving

English communication

Microsoft Office proficiency

Ausbildung

Bachelor's degree in Data Science / CS / Social Services / MIS / related field

Tools

Qualtrics

Electronic Health Record (EHR) programs

Jobbeschreibung

St. Louis Children’s and KVC Health Systems is seeking a Customer Experience Analyst to support data-driven improvements across KVC Hospitals. The role involves gathering patient care and outcomes data via Care Calls and EHR systems, translating complex information into insights that drive clinical excellence.

The position emphasizes remote work, collaboration with multiple departments, and a focus on safeguarding patient information while enhancing care processes.