Remote Customer Experience Analyst — Data-Driven Impact

KVC Health Systems, Inc.

St. Louis, Northern (MO, KY)

Hybride

USD 52 000 - 68 000

Plein temps

Il y a 12 heures

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Résumé du poste

KVC Health Systems, Inc. is seeking a data-driven Customer Experience Analyst to inform best practices across all KVC Hospitals. You will gather patient care data via Care Calls and EHR systems and translate complex information into actionable insights that improve outcomes.

The role emphasizes collaboration with multiple departments, data quality, and secure handling of confidential information. Remote work is supported; strong analytical skills and proficiency with Qualtrics and Microsoft

Qualifications

Bachelor’s degree in Data Science, Computer Science, Social Services, Psychology, MIS, or related field.
Minimum of one year of data collection, organization, and evaluation experience.
Valid driver’s license and auto insurance.
Proficiency with Microsoft Office products.
Strong analytical, time management, and problem-solving skills.

Responsabilités

Conduct discharge and aftercare communication calls with guardians for all KVC Hospitals sites.
Collect, organize, and analyze data related to patient care and present findings via video conferencing or in-person.
Manage data input and evaluation within Qualtrics.
Collaborate with various departments to develop enhanced monitoring systems and data collection methods.
Participate in Performance Improvement initiatives to evaluate the implementation of best practices.
Maintain a professional, secure home office environment to protect proprietary company and patient information.