Customer Experience Analyst

St. Louis Children’s and KVC Health Systems; St. Louis, Northern (MO, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

St. Louis Children’s and KVC Health Systems is seeking a Customer Experience Analyst to support data-driven improvements across KVC Hospitals. The role involves gathering patient care and outcomes data via Care Calls and EHR systems, translating complex information into insights that drive clinical excellence.

The position emphasizes remote work, collaboration with multiple departments, and a focus on safeguarding patient information while enhancing care processes.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience collecting, organizing, and evaluating data.
• Proficiency with Microsoft Office products.

Responsibilities

• Conduct discharge and aftercare calls with guardians for all KVC Hospitals sites.
• Collect, organize, and analyze data related to patient care and present findings.
• Manage data input and evaluation within Qualtrics.
• Collaborate with departments to develop enhanced monitoring systems and data collection methods.
• Participate in Performance Improvement initiatives to evaluate best practices.
• Maintain a professional, secure home office environment to protect proprietary information.

Skills

Analytical skills

Time management

Problem solving

English communication

Microsoft Office proficiency

Education

Bachelor's degree in Data Science / CS / Social Services / MIS / related field

Tools

Qualtrics

Electronic Health Record (EHR) programs

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Experience Analyst

Full Time MO - St Louis, St. Louis, MO, US

CUSTOMER EXPERIENCE ANALYST

Join a Team with a Work Wellbeing Score of 83

At Camber, we believe our employees are our greatest asset. Our commitment to a positive, supportive work environment has earned us a Work Wellbeing score of 83, placing us in the top 1% of employers nationwide. We are looking for a data-driven professional who is passionate about improving patient outcomes and fostering a culture of authenticity and compassion.

The Role

Working remotely and utilizing web-based technology, the Customer Experience Analyst plays a vital role in informing best practices across all KVC Hospitals locations. You will gather patient care and outcomes data through Care Calls and Electronic Health Record systems, translating complex information into understandable insights that drive clinical excellence.

Key Responsibilities

• Conduct discharge and aftercare communication calls with guardians for all KVC Hospitals sites.
• Collect, organize, and analyze data related to patient care and present findings via video conferencing or in-person.
• Manage data input and evaluation within Qualtrics.
• Collaborate with various departments to develop enhanced monitoring systems and data collection methods.
• Participate in Performance Improvement initiatives to evaluate the implementation of best practices.
• Maintain a professional, secure home office environment to protect proprietary company and patient information.

Qualifications and Requirements

• Minimum age of 20 years.
• Bachelor's Degree from an accredited college or university in Data Science, Computer Science, Social Services, Psychology, Management Information Systems, or a related field.
• A minimum of one year of experience in data collection, organization, and evaluation.
• Valid driver’s license and auto insurance.
• Proficiency with Microsoft Office products.
• Strong analytical, time management, and problem-solving skills.
• Ability to communicate effectively in English (written and verbal) to conduct official business.

Preferred Experience

• General knowledge of the child psychiatric care system.
• Experience utilizing Electronic Health Record programs.

The KVC Culture

We are a solutions-focused team that values diverse perspectives. Our work is guided by the belief that family connection drives culture and collaboration fuels improvement. We practice conduct that displays respect for all colleagues and stakeholders regardless of age, gender identity, sexual orientation, race, religion, ethnicity, or veteran status.

KVC will consider reasonable accommodations, consistent with applicable law, to enable qualified individuals with disabilities to perform the essential functions of the role.