Customer Experience Agent (Remote & Onsite)

MCI; Killeen (TX); On-site; USD 16,531 - 24,796; Full time

Job summary

MCI is a leading tech-enabled services company delivering CX, BPO, and cloud solutions for diverse industries. We operate both on-site and remote contact centers to enhance customer journeys and reduce costs. This role supports customers via calls, email, and chat in a dynamic environment.

The position emphasizes professional communication, problem solving, and attention to detail in a team-driven setting. Candidates should be authorized to work in the United States and able to pass background

Qualifications

• Fluent in English with excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Able to multitask and remain effective in a fast-paced environment.

Responsibilities

• Answer inbound and/or outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Verbal and written communication

Problem solving

Multitasking in fast-paced environment

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is a leading tech-enabled services company delivering CX, BPO, and cloud solutions for diverse industries. We operate both on-site and remote contact centers to enhance customer journeys and reduce costs. This role supports customers via calls, email, and chat in a dynamic environment.

The position emphasizes professional communication, problem solving, and attention to detail in a team-driven setting. Candidates should be authorized to work in the United States and able to pass background