Remote Customer Experience Advocate

TaskRabbit; Town of Poland (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Taskrabbit is seeking a Customer Service Advocate to deliver a seamless, exceptional experience for Clients, Taskers, and Partners. You’ll be customer-obsessed, balance urgency with care, and advocate for simple, delightful interactions that build trust and loyalty.

As a remote role based in Poland, you’ll collaborate with cross-functional teams across regions to understand needs, address inquiries, and continuously improve customer satisfaction through data-informed decisions.

Qualifications

• Customer-obsessed approach to solving problems and inquiries.
• Ability to interpret feedback and improve processes.
• Strong verbal and written communication with clients and partners.

Responsibilities

• Create a seamless and exceptional experience for Clients, Taskers, and Partners.
• Prioritize customer satisfaction with a balance of urgency and care.
• Collaborate with cross-functional teams to address inquiries and improve service.

Skills

Customer obsession

Empathy

Data-driven

Communication

Job description

Taskrabbit is seeking a Customer Service Advocate to deliver a seamless, exceptional experience for Clients, Taskers, and Partners. You’ll be customer-obsessed, balance urgency with care, and advocate for simple, delightful interactions that build trust and loyalty.

As a remote role based in Poland, you’ll collaborate with cross-functional teams across regions to understand needs, address inquiries, and continuously improve customer satisfaction through data-informed decisions.