Customer Support Advocate (Spanish)

TaskRabbit; Town of Poland (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Taskrabbit is seeking a Customer Service Advocate to deliver a seamless, exceptional experience for Clients, Taskers, and Partners. You’ll be customer-obsessed, balance urgency with care, and advocate for simple, delightful interactions that build trust and loyalty.

As a remote role based in Poland, you’ll collaborate with cross-functional teams across regions to understand needs, address inquiries, and continuously improve customer satisfaction through data-informed decisions.

Qualifications

• Customer-obsessed approach to solving problems and inquiries.
• Ability to interpret feedback and improve processes.
• Strong verbal and written communication with clients and partners.

Responsibilities

• Create a seamless and exceptional experience for Clients, Taskers, and Partners.
• Prioritize customer satisfaction with a balance of urgency and care.
• Collaborate with cross-functional teams to address inquiries and improve service.

Skills

Customer obsession

Empathy

Data-driven

Communication

Job description

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

This is a remote role based in Poland. Employment is subject to presentation of a valid document authorizing legal work in Poland. All applicants must meet current Polish immigration regulations and provide proof of work eligibility.

About The Role:

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.

What You’ll Work On:

Customer Obsessed:

• Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
• Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
• Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.

Insight/Metrics Driven:

• Understand customer needs and preferences through direct interactions and feedback.
• Use feedback to make informed decisions aimed at improving customer satisfaction.
• Spot trends in customer inquiries and behavior to better anticipate their needs.
• Regularly assess and adapt your approach to ensure a positive