Remote Customer Enablement Manager - AI Training & Adoption

RiseMe; Salt Lake City (UT); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability

Life/AD&D

EAP

15 vacation days

80 hours sick leave

12 paid holidays

Paid parental leave

401k with company match

Job summary

Fullpath by Cox Automotive is seeking a Customer Enablement Manager to train customers on our products, create materials, and run sessions both in person and virtually. You will work with Customer Experience and Sales to enhance product adoption and translate product innovations into customer value.

Applicants should have 4+ years in CX/Operations/CS and 2+ years in automotive tech, plus experience creating training content. Travel 2-4 times monthly; CST/MST/PST timezones preferred.

Qualifications

• 4+ years in Customer Experience, Operations, or Customer Success
• 2+ years in automotive technology industry
• 2+ years creating and delivering training content
• Strong verbal and written communication; presentation skills
• Able to manage multiple projects in a fast-paced environment
• Valid driver's license and work authorization in the US

Responsibilities

• Develop and deliver training materials, webinars, and workshops, in person and virtual.
• Collaborate with Customer Experience and Sales to boost product adoption.
• Translate product features into client value for customers.
• Coordinate with L&D, operations, product, and marketing to build training content.
• Prepare customers for training with Onboarding and Customer Success teams.
• Provide product feedback from customer interactions to improve messaging.
• Travel for in-person training, including multi-day trips.
• Maintain a library of user guides, e-learnings, videos, and FAQs.

Skills

Customer Experience

Operations

Customer Success

Training Content Creation

Communication

Travel Readiness

Tools

Salesforce

Learning Management Systems

Jira

G Suite

Slack

Zendesk

Job description

Fullpath by Cox Automotive is seeking a Customer Enablement Manager to train customers on our products, create materials, and run sessions both in person and virtually. You will work with Customer Experience and Sales to enhance product adoption and translate product innovations into customer value.

Applicants should have 4+ years in CX/Operations/CS and 2+ years in automotive tech, plus experience creating training content. Travel 2-4 times monthly; CST/MST/PST timezones preferred.