Remote Customer Delivery Lead - Climate SaaS

Hidden Jobs; United States; Remote; USD 103,000 - 148,000; Full time

Benefits offered by this job

Fully remote

European gatherings

30 days holiday

Health & therapy support

Equity options

Impactful early-stage product

Job summary

Hidden Jobs is seeking a senior leader to own the client delivery function for a climate-focused SaaS platform. The role blends commercial, customer success, and product work to scale delivery across complex accounts.

You will manage a delivery team, redesign processes, and drive enterprise-level integration projects, including data pipelines and integration strategies, with a hands-on approach.

Qualifications

• Experience managing delivery, implementation, or client solutions teams in a SaaS environment.
• Strong understanding of utility business processes across front, middle, and back-office functions.
• Ability to dissect complex client data environments and design elegant integration solutions.
• Comfort operating at the intersection of commercial, product, and technical workstreams.
• Hands-on mindset with willingness to unblock situations directly rather than delegate everything.
• Experience engaging enterprise clients on multi-stakeholder delivery projects.

Responsibilities

• Manage and grow a customer delivery team, including supervision, work allocation, planning rituals, and performance management
• Redesign implementation and delivery processes, driving project discipline, streamlined customer integration, and rationalised use cases
• Oversee all client delivery activity and report on the health of ongoing projects to senior stakeholders, knowing when to elevate and when to step in directly
• Personally run implementation projects for complex accounts, including integration design, data pipeline architecture, and occasional scripting work
• Analyse client systems (ETRMs, billing systems, ERPs, CRMs) and data structures to inform robust integration strategies
• Identify opportunities to expand platform usage through upsell motions and joint improvement plans with customers

Skills

Delivery management

Team leadership

SaaS delivery

Customer solutions

Data integration design

Stakeholder management

Utility process knowledge

Job description

Hidden Jobs is seeking a senior leader to own the client delivery function for a climate-focused SaaS platform. The role blends commercial, customer success, and product work to scale delivery across complex accounts.

You will manage a delivery team, redesign processes, and drive enterprise-level integration projects, including data pipelines and integration strategies, with a hands-on approach.