Remote Customer Care Specialist - Warranty & Support

Taylor Morrison; Yuma (AZ); A distancia; USD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Health Coverage

401(k) Matching

Vacation & Holidays

Tuition Reimbursement

Employee Assistance

Descripción de la vacante

Taylor Morrison is seeking a Customer Care Specialist to join the National Customer Care team remotely, supporting homeowners in Arizona. You will handle inquiries across phone, email, chat, and SMS, create service tickets, and ensure timely follow-up while upholding our Love the Customer culture.

You will collaborate with cross-functional teams, generate Power BI reports, and help drive proactive outreach. Strong communication, organization, and attention to detail are essential.

Formación

• High school diploma or GED.
• Experience in customer service required.
• Experience within homebuilding warranty preferred.
• Typing 40-50 wpm.
• Friendly and calm, team player with urgency.
• Excellent communication and organizational skills.

Responsabilidades

• Handle inbound inquiries via phone, email, chat, SMS.
• Proactively follow up on outstanding issues.
• Create warranty service tickets from multiple channels.
• Record and manage escalations in SharePoint.
• Generate Power BI reports for outreach.
• Collaborate with warranty leadership to address needs.

Conocimientos

Customer service

Communication

Organization

Multitasking

Team player

Detail oriented

Educación

High school diploma

Herramientas

Microsoft Office

Descripción del empleo

Taylor Morrison is seeking a Customer Care Specialist to join the National Customer Care team remotely, supporting homeowners in Arizona. You will handle inquiries across phone, email, chat, and SMS, create service tickets, and ensure timely follow-up while upholding our Love the Customer culture.

You will collaborate with cross-functional teams, generate Power BI reports, and help drive proactive outreach. Strong communication, organization, and attention to detail are essential.