Customer Service Representative

Quality Resource Management (QRM); Washington (District of Columbia); Remote; USD 35,000 - 50,000; Full time

Job summary

Quality Resource Management (QRM) is seeking a Customer Service Representative to join their team. This remote full-time position involves utilizing the latest customer service techniques, supporting clients, and documenting claims while adhering to specific instructions. Ideal candidates will have strong language and computer skills, with bilingual capabilities preferred.

Benefits

Medical benefits from the first day of hire

401K after 6 months

PTO after 90 days

Employee Assistance Program

Qualifications

• 1-2 years of quality assurance experience preferred.
• Ability to read and interpret documents like police reports.
• Ability to provide feedback in a positive, professional manner.

Responsibilities

• Provide positive customer service and technical expertise.
• Collect and document claim details accurately.
• Remain available for additional shifts during peak periods.

Skills

Language Skills

Computer Skills

Bilingual in Spanish

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

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Who Is QRM

Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team.

Who Is QRM

Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team.

QRM is seeking a Customer Service Representative (CSR) that will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

This is a full-time position working approximately 30-40 hours per week. The needed times for the role are listed below in CST! This is a remote position working from your home office.

• Monday - Friday 9:00AM - 5:00PM
  
  

Duties/Responsibilities

• Customer Service and Claim Intake
• Provides positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs.
• Offers empathy and support to customers during the claim process.
• Collects and documents all claim details provided by the customer into the claim accurately.
• Identifies and resolves customer issues by adhering to clients-specific handling instructions.
• Utilizes call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
• Punctuality and Reliability
• Remains available for extended hours or additional shifts during peak periods or emergency situations to provide critical support.
• Adheres to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
  

Required Skills/Abilities

• Language Skills
• Ability to read and interpret documents such as police and accident reports. Ability to write routine correspondence and detailed accident descriptions. Ability to project a confident, clear, and professional telephone presence. Ability to provide feedback verbally and written in a positive, professional manner.
• Bi-lingual in Spanish Preferred
• Computer Skills
• To perform this job successfully, an individual should have knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel and type at least 40wpm and have a cell phone.
  

Education And Experience

• High School Diploma or general education degree (GED) required.
• 1-2 years of quality assurance experience preferred.
  
  

Network Requirements

• Upon hire a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).
• Ethernet connection is not required, however strongly recommended.
• Must be on a private network, not allowed to work in public locations.
• No VPNs are allowed, as logins must happen in the US.
  
  

Benefits/Compensation

• Competitive compensation
• 30+ hours per week
• Medical: Eligible 1st day of month following date of hire.
• Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
• Dental, Vision, Life & AD&D, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), Telemedicine, Long & Short-Term Disability, Employee Assistance Program, SavvyFi- College Savings
• 401K: Eligible after 6 months of employment
• PTO: Eligible after 90 days of employment
• Employee Assistance Program
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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