Remote Customer Care Specialist - Neighbourly Tech Support

Bluegrass Fiber, LLC.; Frankfort (KY); Remote; Full time

Job summary

A local internet service provider is seeking a Customer CARE Representative to serve current and potential customers. This remote role involves providing product information, troubleshooting customer issues, and scheduling service visits. The ideal candidate has strong communication skills and proven customer service experience. Join a team focused on building neighborly relationships and delivering high-quality service without contracts. Training will be conducted at the company's offices in Frankfort, Kentucky.

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills with active listening.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Provide information about Bluegrass Fiber products and services.
• Resolve customer issues through effective troubleshooting.
• Schedule installations and service visits.

Skills

Customer support experience

Strong phone contact handling skills

Active listening

Excellent communication skills

Ability to multi-task

Tools

CRM systems

Job description

A local internet service provider is seeking a Customer CARE Representative to serve current and potential customers. This remote role involves providing product information, troubleshooting customer issues, and scheduling service visits. The ideal candidate has strong communication skills and proven customer service experience. Join a team focused on building neighborly relationships and delivering high-quality service without contracts. Training will be conducted at the company's offices in Frankfort, Kentucky.