Remote-First Customer Support Specialist — Equity Eligible

7Seventy; United States; Hybrid; USD 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Equity compensation

Benefits

Zusammenfassung

7Seventy, a restaurant technology company, seeks a Customer Support Specialist to provide responsive support across email, live chat, and Zoom. You will own frontline issues, explain complex product questions clearly, and manage a dynamic support queue while collaborating with Product and Engineering.

Ideal candidates enjoy problem solving, helping customers, and taking ownership through resolution. The role emphasizes documentation, trend analysis, and on-going support improvements in a

Qualifikationen

• Excellent written and verbal communication skills.
• Ability to explain technical concepts to non-technical users.
• Experience handling email, live chat, and video platforms (e.g., Zoom).
• Comfort with customer support metrics (TFR, resolution time, CSAT).
• Experience collaborating with product/engineering teams.

Aufgaben

• Respond to customers via email, live chat, and Zoom, resolving issues on first interaction when possible.
• Explain technical/product questions clearly to restaurant staff and owners.
• Own and manage support queue, prioritizing to meet targets and TTR.
• Create detailed bug reports and feedback for product/engineering.
• Follow up on escalated issues until full resolution.
• Identify recurring patterns and flag trends to reduce repeats.
• Maintain and improve help docs and internal knowledge base.

Kenntnisse

Clear communication

Technical aptitude

Customer empathy

Queue management

Bug reporting

Jobbeschreibung

7Seventy, a restaurant technology company, seeks a Customer Support Specialist to provide responsive support across email, live chat, and Zoom. You will own frontline issues, explain complex product questions clearly, and manage a dynamic support queue while collaborating with Product and Engineering.

Ideal candidates enjoy problem solving, helping customers, and taking ownership through resolution. The role emphasizes documentation, trend analysis, and on-going support improvements in a