Remote Customer Care Specialist - HIPAA Compliant

Matrix Absence Management, Inc.; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual bonus

401(k) match

Medical plans with options

Health Savings Account contribution

Dental and vision coverage

Life & Disability Insurance

Parental Leave & Adoption Assistance

Hybrid work arrangements

Tuition Reimbursement

PTO 20 days + holidays

Volunteer days

Employee Resource Group

Job summary

Reliance Matrix is seeking a Customer Care Representative to handle inbound calls and Intake processing for claimant leaves. You will maintain high-quality service, document information accurately, and protect health information with discretion.

This remote role offers flexible scheduling, a competitive hourly rate, and enrollment in company benefits. Candidates should have strong communication skills and a proven ability to work independently.

Qualifications

• Experience in delivering high quality customer service over the phone or via written communication.
• Ability to maintain confidentiality and handle HIPAA-related information.
• Proficient with MS Office and basic computer skills.

Responsibilities

• Handle inbound calls from claimants nationwide for leaves and Intake applications.
• Document client/claimant information accurately in the system.
• Respond to inquiries timely and deliver exceptional customer service.
• Maintain confidentiality and comply with HIPAA rules and regulations.
• Work independently or remotely with reliable attendance.
• Support teammates as needed and contribute to a positive team environment.

Skills

Empathy

Customer service

Independent work

MS Office

Communication

Remote work

Tools

MS Office

Job description

Reliance Matrix is seeking a Customer Care Representative to handle inbound calls and Intake processing for claimant leaves. You will maintain high-quality service, document information accurately, and protect health information with discretion.

This remote role offers flexible scheduling, a competitive hourly rate, and enrollment in company benefits. Candidates should have strong communication skills and a proven ability to work independently.